Please check the list of supported handsets to see all content compatible with your phone.

• How to buy a PIN card
• Help

• 1. I’ve got my Hannah Montana card, how do I get my content?
  Carefully follow the instructions on the back of your card. You can access the Hannah in the following ways:
  
  

  • 1. Either
    • a. On your mobile, text HANNAH to 87000. You’ll receive a link in a return text. Click the link. OR
    • b. Visit http://wap.hannahmobile.co.uk on your mobile or http://www.hannahmobile.co.uk or your PC.
  • 2. Scratch off below and enter the PIN code when prompted.
  • 3. Select your content by clicking on it. Press “SAVE” when asked to keep the content on your phone.

  Note: Downloads will be charged at your standard network rate.
• 2. I get an error when I type the URL address in my phone, what do I do now?
  Please make sure you've typed the URL exactly as shown and try again. Also make sure that your mobile web services are activated and enabled for going to URL's directly. You may also contact your service carrier for further assistance.
• 3. When trying to use the Hannah Montana card, I got an invalid PIN or used PIN. What happened?
  The PIN may have already been used or hasn't been activated. Please contact our customer care for further assistance or email us at hannah@emea.playphone.com
• 4. How do you protect my privacy and security?
  We go to great lengths to ensure that your personal information is safe and treated with respect.  Please view our Privacy Policy for more details.
  Privacy Policy
• 5. Where can I buy Hannah Montana Prepaid cards?
  You can find the Hannah Montana cards in your local Sainsbury’s.
• 6. How do I check my phone is compatible with Disney content?
  Hannah Montana content works with nearly all WAP / GPRS enabled mobile phones.
• 7. I sent Hannah to 87000 but I've received nothing back.
  At busy times there may be a delay in receiving your link. In addition, check your phone is set up to receive 'WAP Push' messages. Depending on the brand of your mobile, you need to set the 'WAP Push' setting to "On", "Allow all", "Always", or "Receive all". Here are some hints on where to find this setting:
  
  Nokia:
  - Services > Settings > Service Inbox settings
  - Messaging > Settings > Service Msg.
  
  Motorola:
  - Messages > Brwser Msgs > Menu Button > Browser Msg Setup
  - Messages > Browser Messages > Browser Msg Setup
  
  LG:
  - Internet > Push Messages > Receive
  
  Samsung:
  - Fun Box > WWW Services > Push Messages > Setting
  - Fun Box > Wap Browser
  
  Sony-Ericsson:
  - Messaging > WAP Push > Allow Push
  - Wap Services > Push Messages
  - Messaging > Wap Push
  
  If in doubt, please refer to your phone's manual or ask your phone's manufacturer for assistance. If you continue to experience problems, please send an email to hannah@emea.playphone.com detailing your phone number, handset, network operator and card activation code.
• 8. A message has arrived, but I can't find it on my phone.
  The Disney link is in the body of a message that was sent to your phone. Depending on the brand of your phone, this message will go to your text message inbox or WAP Push inbox, also known as a "Service Inbox", "Funbox", "Browser Message Inbox", or simply "Push Inbox". If you still can't find it, please refer to your phone's manual or ask your phone's manufacturer for assistance.
• 9. I received a message, but I accidentally deleted it! Can you help?
  Simply send 'Hannah' to 87000 again.
• 10. My phone won't connect to the Internet. Can you help?
  First check your phone is capable of accessing mobile Internet (or WAP as it's called) by referring to the phone manual or Mobile Network Operator (e.g. Vodafone, Orange etc). If it is capable but you have no access, this probably means the WAP / Internet settings on your phone haven’t been set up or are incorrect. Contact your network operator or visit their website to ask for the 'Internet configuration settings' to be sent over the air to your handset.
  
  For UK mobile networks, click one of the below:
  
  http://setuporange.wdsglobal.com/
  http://getsettings.o2.co.uk/ServeSettingsWebApp/?ref=hp9OTA
  http://www.t-mobile.co.uk/help-and-advice/phone-support/
  http://devicehelp.vodafone.co.uk/DeviceHelp.php
• 11. What will it cost to download Hannah Montana content?
  Different networks charge different amounts. To be sure, please consult your network operator to confirm the costs of sending an SMS and browsing on WAP. Normally, you should only need to send 1 SMS to trigger the downloads, then after this you can return to the Disney Hannah Montana site each time you want to activate more cards by clicking on the link in the original message you received.
  
  The cost of downloading the ringtones and wallpapers depend on your network operator's data usage rates. Again, check your operator for data charges. To save sending more than one text, bookmark the Disney Hannah Montana WAP site when you first arrive there. Then, for future card activations, you don't need to send a text - just click on your bookmark and go straight to the WAP site!
• 12. I downloaded my game/ringtone/wallpaper/screensaver, but now I can't find it!
  Ringtones and wallpapers are usually placed in either your phone's ringtone or photo menu, or in your phone's data folder / file system. If this doesn't help look at your phone's user manual. If you still can't find it, please do let us know at hannah@emea.playphone.com
• 13. How do I set the downloaded ringtone as my ringing tone for my phone?
  This differs according to what model of phone you've got. Once you've found the ringtone, you should see an option that allows you to 'Use' the ringtone. On some handsets you have to 'Play' the ringtone before the option of setting it as ringing tone appears. If in doubt, consult the manual you received with your mobile phone.
• 14. I entered my activation code and it said this code has already been used.
  This might be because you've already activated this card on your phone. If this was within the last 24 hours, you can still download this content by clicking on "Click here to complete downloads from your activated Disney packs" in the Disney Hannah Montana WAP site menu.
• 15. My phone ran out of battery / lost reception / ran out of credit during download. Can I get my content still?
  You can re-download your content within 24 hours of your first message by visiting the Disney Hannah Montana site again. If you still have the original text message you were sent, click the link and revisit the Disney Hannah Montana site, then navigate to the link "Click here to complete downloads from your activated Disney packs". If you've deleted the text message, simply text 'Hannah' to 87000 again. Do not try to enter the same activation code again as it won't work.
• 16. I have an iPhone, can I access the service?
  At present we don't support the iPhone